Ticket Policy
PURCHASES
Season, Individual and Group ticket purchases may be made securely online (www.dtworks.org), by phone (760-980-1455) or in person at the Indio Performing Arts Center (45-175 Fargo St, Indio, CA 92201) Desert TheatreWorks accepts cash, check, and credit card (Visa, MasterCard, American Express and Discover)
TICKETS WILL NOT BE RESERVED WITHOUT PAYMENT. IN ORDER TO RESERVE SEATS, TICKETS MUST BE PAID FOR AT THE TIME OF PURCHASE.
RECEIPT OF TICKETS
Purchased tickets MAY be printed at home, picked up at Will Call or presented on your mobile device on the performance date you selected. Purchased tickets are available under the patron’s name for pick up at Will Call within 45 minutes of performance time. To receive your tickets in advance, please provide your email address at the time of purchase and we will email your tickets to you.
EXCHANGES
Season Ticket Holders – Exchanges may be made free of charge.
Individual Ticket Holders – A $2.50 charge will be applied to each ticket that is exchanged.
TICKETS MAY ONLY BE EXCHANGED FOR AN ALTERNATE PERFORMANCE OF THE SAME SHOW, BASED ON AVAILABILITY.
REFUNDS
Tickets are non-refundable and no credits will be issued for unused tickets, whether they were purchased individually or as a part of a subscription or group. Please see the statement at the top of our Ticket Policy page for clarification on tickets purchased prior to the COVID-19 Pandemic.
DISCOUNTS
Discount codes MUST be entered at the time of purchase. Discounts cannot be applied to tickets that have already been purchased. Group discounts can be applied only at the time of purchase. Tickets added to a group do not qualify for group discounts. Sales, promotional and other discounts cannot be combined.
ASSIGNED SEATING
ALL SEATING IS ASSIGNED. Your seat number can be found on your ticket. Handicapped and companion seating is available for all performances. Customers requiring special needs should notify the box office staff when purchasing tickets.
ARRIVAL TIME
Plan to arrive at the theatre at least 15 minutes before your scheduled performance time. The theatre will be opened for seating by the House Manager approximately 30 minutes prior to the curtain. Latecomers will be seated at the discretion of the House Manager at the first appropriate opportunity that will cause the least disruption to the performers and other members of the audience. Tickets that are not redeemed by the start of the performance may be released for resale at the discretion of the House Manager.
SHOW CANCELLATIONS
Performance cancellations, due to inclement weather or other circumstance are very rare. When a performance MUST be cancelled, we will make every attempt to contact you to choose an alternate date, subject to availability. PLEASE NOTE: DESERT THEATREWORKS DOES NOT OFFER REFUNDS WHEN A PERFORMANCE HAS TAKEN PLACE REGARDLESS OF THE CIRCUMSTANCE.
SHOW TITLE CHANGES
On very rare occasions, Desert TheatreWorks my change show(s) being produced. Desert TheatreWorks will always substitute a show that is comparable to the show being replaced. We will contact ticket holders and inform them as soon as possible should this situation arise. PLEASE NOTE, DESERT THEATREWORKS DOES NOT OFFER REFUNDS ON TICKETS FOR A TITLE THAT HAS CHANGED, REGARDLESS OF CIRCUMSTANCES.
SERVICE ANIMALS
NO animals are permitted in our theatres during performances unless they are ADA Certified Service Animals. Emotional Support animals are not permitted in our theatres.
Please take a moment to read the statements at the top of our Ticket Policy page. During the COVID-19 Pandemic, there may be changes to our policies that would not usually apply.
TICKET HOLDER ETIQUETTE
PREPARE
Arrive Early. This allows EVERYONE to be seated and comfortable on time. Leave sufficient time for parking. If you’re not familiar with Indio, CLICK HERE for driving directions to the theatre. Latecomers cannot be seated until there is a sufficient pause in the performance. If you are late, ushers are just doing their jobs if they ask you to wait. Late seating will be done at the discretion of the House Manager.
Please let us know about special access needs in advance. The best time to do this is at the time you make your ticket purchase. Unless all other seats are sold, seats are held aside for those with handicapped patrons and those with special needs.
PLEASE! Turn off your cell phones and other electronic devices! Ring tones are not the only problem. Ambient light and the motions from texting can distract other patrons as well as the performers. If you forget and your mobile device rings during the performance, turn it off. DO NOT ANSWER. You will have the opportunity to check for messages during the intermission. In addition, some cell phones can interfere with the wireless technology in use in the theatre. We’re pretty sure you don’t want your conversation with Aunt Gert to be broadcast over the theatre’s sound system!
Sit in the seats that you have purchased. That will make it easier for everyone else to find their seats. If your view is blocked by a person in front of you, please ask the usher for assistance before the performance begins.
Plan for your comfort ahead of time so as not to be a distraction to others. Have everything out or put away prior to the performance. Digging in your pockets, purse or bags can be just as distracting or even MORE distracting than talking or texting on your phone. If you think you’ll need them, bring your cough drops, lozenges, medications and have them at the ready. Access them during applause moments, or better yet, during intermission.
Visit the restroom prior to the performance. Restrooms are located on both sides of our Expo theatre. Unless there is an emergency, please plan to stay in your seat during the performance.
NO SMOKING. There is no smoking anywhere in the theatre or anywhere on the Desert TheatreWorks premises.
DURING PERFORMANCES
Feel free to have honest reactions to what is happening on stage. Laugh, applaud, and enjoy the performance. Your applause shows the actors you liked a well performed song, dance routine, or some other well-done
performance. And don’t be shy about
applauding at the end of an act or a curtain call! Please do not talk, whisper, sing or hum along during a performance. This is distracting to both the other show patrons and the actors on stage. Overtures ARE part of the performance! Items purchased at our snack bar may be taken into the theatre. Please be considerate of the other patrons and the theatre staff. Volunteers prepare our performance space, so please be considerate of them and dispose of whatever you brought into the theatre. Thank you for not littering.
Do not leave early. Even more than arriving late, this distracts patrons and the actors on stage because you’re already in the theatre. There is no picture taking or recording during the performance. We encourage you to “check-in” on social media prior to, at
intermission or after the performance, but due to licensing constraints we ask that you refrain from gathering content or sharing/ streaming during performances. If you need urgent assistance during the show, please seek out the nearest volunteer or usher. Please wait for the house lights to come up before leaving the theatre. Waiting is respectful to the performers who worked hard to entertain you all evening, and it’s safer as well.